OSM Insights

OSM News

Your customers are eagerly waiting for your products to arrive. But when you’re shipping orders, it’s not just the product that matters. It’s also what’s on the outside that counts.

Personalization. Convenience. A pleasant surprise once a month. The benefits of subscription boxes are drawing in more consumers than ever — and the proof is in the numbers. A recent McKinsey report revealed that the subscription box market has grown by 100 percent each of the past five years. In 2016 alone, revenue broke the $2.6 billion mark.

Running a retail business isn’t easy. Many factors go into getting products into customers’ hands, and it can feel like there’s not enough time to handle them all. But it’s worth taking the time to ensure your shipping process is running smoothly. Why? Because spotting a problem early is always better than letting it continue undetected.

Taking a fresh look at your shipping partner may enable you to offset this year’s rate increases. A true partner can help you navigate your entire shipping process, finding opportunities to improve efficiencies while reducing costs and improving satisfaction.

Your customers demand that their packages arrive on time (preferably early) and unscathed. But how are you measuring those results? Whether your company is large or small, understanding your performance can help you set benchmarks and ultimately improve your bottom line.